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Check-in · Service 01

Pre-Arrival & Registration

Start the welcome before the guest arrives — collect details, verify identity and confirm preferences online, so arrival is a greeting, not a form.

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A hotel receptionist with a tablet beside a phone showing the pre-arrival registration form with guest name, check-in date and reservation number
A guest reading the pre-arrival email on their phone — a welcome note with a START CHECK-IN button
Before they arrive

The stay begins the moment they book.

01

Digital registration

Guest data, addresses and signatures captured online, flowing straight into the PMS.

02

Identity & document capture

Passport or ID scanned and verified ahead of time, compliant with local regulations.

03

Preferences & upsell

Room, bed, arrival time and add-ons confirmed before check-in day.

Built around the guest

A welcome that feels personal, not procedural.

A hotel kiosk, smartphone and tablet all showing the same branded green-and-gold Welcome check-in screen
01Branded

Branded guest portal

Your look and language on every pre-arrival touchpoint.

The same arrival screen shown side by side in German (Guten Morgen) and English (Good Morning) with DE / EN / RU language toggles
02Localised

Multi-language

Forms and messaging in the guest's own language.

A self-check-in kiosk in a bright hotel lobby, with gold location pins arcing across a map of European markets behind it
03Compliant

Registration compliance

Local registration rules handled automatically, market by market.

Paperwork at the frontdesk is a costly nuisance for guests and team. This has to change.

Move registration before arrival and the front desk gets back to doing what it is for — welcoming people.

Connected to your stack

Flows straight into the systems you run.

01

PMS integration

Guest profiles and registration written back to your PMS automatically.

02

No double entry

Data captured once, used everywhere — no re-keying at the desk.

03

Ready for arrival

Everything in place so online check-in, mobile key or kiosk just works.

A front-desk iMac showing the PMS guest dashboard, with data flowing as a particle stream to a tablet displaying the guest registration form

Transform Check-in from transactional to exceptional.

The administrative part of the process is slow, outdated and frustrating for guests and staff. Technology is ready to change this.

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