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Check-in · Service 02

Online Check-in

Let guests check in from their own device before they arrive — skip the queue, confirm details and head straight to the room.

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A phone held in front of a sunlit lakeside hotel and pool, showing a hotel check-in pass with guest name, reservation details and a QR code ready to add to the wallet
A guest browsing the hotel's guest-services menu on their own phone
Arrival without the queue

Check in before you even park the car.

01

Anywhere, any device

A browser link or app — no download required, no desk required.

02

Confirm & pay

Review the stay, settle payment and authorise the card in advance.

03

Choose the room

Where supported, pick the exact room or upgrade on the way.

Less friction, more welcome

Built to remove the transactional.

A guest's phone on a desk stand showing a Hotel Guest welcome screen with a Check-in Here button, a hotel reception softly out of focus behind it
01Mobile

Mobile-first flow

A few taps from booking to ready-to-arrive.

A guest holding a passport and a phone showing a Select your document screen with Identity card, Passport and Driving licence options
02Documents

Document upload

Outstanding documents and signatures collected up front.

A guest over coffee looking at a phone showing a Your Room is Ready notification with the room number and a photo of the room
03Real-time

Live room status

Guests notified the moment the room is ready.

The best check-in is no check-in. But a hospitable welcome instead.

When administration is already done, the first real moment with your team is hospitality — not paperwork that feels like applying for a loan.

Works with the rest

One step in a connected arrival.

01

Straight to mobile key

Finish online check-in and the key lands on the phone.

02

Kiosk fallback

Prefer the desk or a kiosk? The same data is already there.

03

PMS in sync

Status, payment and profile updated in real time.

A guest checking in from their own phone in the hotel app, holding the device in both hands

Transform Check-in from transactional to exceptional.

The administrative part of the process is slow, outdated and frustrating for guests and staff. Technology is ready to change this.

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