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Driving Growth · Service 01

Upselling & Guest Engagement

Reach guests with the right offer at the right moment, from booking to checkout. AI based relevance scoring for improved guest experience and increased revenue.

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Guest browsing the in-app breakfast upsell while having breakfast
What it does

The right nudge, at the moment it matters.

A smartphone showing a pre-arrival room-upgrade step — a Deluxe 1 Bedroom Apartment with lake-view terrace — against a sunlit Lake Garda hotel facade
01Pre-arrival

Pre-arrival offers

Early check-in, upgrades and add-ons offered before the guest arrives — when they're most ready to say yes.

An in-room TV showing the Food & Beverage menu with a Bar & Lounge promotion over a beach backdrop
02On-property

Spa & Dining

We use digital touchpoints to dynamically promote your services based on guest profile.

A guest-app Discover screen showing curated local experiences — a Berlin craft beer tour, boat tour and sightseeing cards
03Destination

Destination experiences

Become the launchpad for the destination with curated local experiences, bookable in a couple of taps.

An AI Relevance Engine screen mapping guests to ranked offers — late checkout, spa, cabana — across email, SMS and in-room TV channels
04Relevance

Targeted messaging

AI based relevance scoring ranks every offer, for every guest on every channel.

A smartphone showing a Late Check-Out add-on for €20 per room on departure day, over a sunlit June Six apartment interior
05Real-time

Smart timing

Offers triggered by the stage of the journey, real-time availability and relevant signals.

A Revenue Insights dashboard showing uplift per offer, channel performance, conversion rates and revenue by guest segment
06Analytics

Revenue insights

See what converts and what it earns — uplift per offer, per channel, per segment, in one view.

AI driven recommendation engine for better guest experience and ancillary revenue.

Right offer, right guest, right moment — relevance is what turns an offer into revenue, and a stay into a return.

Smart promotions drive incremental revenue and enhance the guest stay.

Driving Growth — with one partner for the whole digital layer of your hotel, technology competence and business growth mindset combined.

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