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Check-in · Service 03

Mobile Key

The room key on the phone guests already carry — secure, contactless and issued the moment check-in is done.

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Three smartphones showing the mobile check-in flow — a booking overview with Add to Google Wallet, a hotel check-in pass with QR code, and a digital room key in the phone's wallet
A smartphone resting on a notebook beside a coffee cup, showing the hotel app's in-room control screen with temperature, Do Not Disturb and a Mobile Key tab
The key they already carry

Unlock the room from your own phone.

01

Apple & Google Wallet

Keys directly in the wallet — no extra app to download, works even without opening the phone.

02

Issued on check-in

The key arrives automatically when online check-in completes.

03

Contactless entry

Tap to enter the room, the spa, the gym or the car park.

Secure by design

Convenience guests feel, security you can prove.

A guest leaving with a suitcase as a phone shows a hotel access key reading 'Check-out completed, Access ended' — a time-bound, revocable credential
01Encrypted

Encrypted credentials

Keys are encrypted, time-bound and revocable.

A phone showing a validated mobile key, linked by glowing lines to four different electronic door locks and readers
02Integrations

Lock integrations

Works with the leading door-lock platforms you already run.

A desktop monitor showing a chronological security audit timeline of key issuance, entries and access revocations, beside a phone and door lock
03Auditable

Full access trail

Every issue and entry logged for security and support.

A key on the phone isn't a gimmick — it's one less queue and one more host on the floor.

Letting guests unlock their own room lifts efficiency and frees the team to be great hosts.

Part of the arrival

The natural last step of a digital arrival.

01

From check-in to key

Pre-arrival, online check-in and key — one connected flow.

02

Staff override

The front desk keeps full control when a guest needs a hand.

03

Expires on checkout

Keys retire automatically at departure — nothing left active.

A guest reaching from a car window holding a phone, with a June Stay Lake Garda hotel check-in pass and QR code shown on screen ready to add to the wallet

Transform Check-in from transactional to exceptional.

The administrative part of the process is slow, outdated and frustrating for guests and staff. Technology is ready to change this.

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